Package stuck at Houston, TX?
UPS Houston Hub (Willowbrook): UPS's regional hub in Houston, TX. We don't track packages. This page tells you what's normal here and whether anything is wrong right now.
No warning signs
No weather warnings or visitor reports here right now
No National Weather Service warnings for Houston, TX and no visitor reports in the last 6 hours.
We can't read UPS's alert page automatically. Check UPS's official service alerts.
- Normal time here
- 6 to 24 hours
- Act after
- 2 business days
- Visitor reports, 24 h
- 0
Check your date ↓What to do now ↓
Checked
What we checked
National Weather Service alerts for Houston, TX: Nov 15, 6:30 PM EST. UPS service alerts: UPS blocks automated checks. Visitor reports: live. Facility facts reviewed November 14, 2026. How we check
Stuck or normal?
Normal here: 6 to 24 hours.
Act if: no new scan for 2 business days. Weekends and federal holidays don't count.
At peak, packages can wait an extra day here for space on a trailer to the delivery center. These are rules of thumb from how UPS's network works, not a UPS promise. How we set them.
What to do if your package is stuck here
- Wait until there's been no new scan for 2 business days. Ground packages often go 1 to 3 days without a scan while on a truck.
- Ask the sender to open a trace with UPS. UPS treats the shipper as its customer, so this usually gets the fastest answer.
- You can also use "Report a Problem" or chat from the UPS tracking page.
- If UPS says it's lost or damaged, a claim must be started within 60 days of the scheduled delivery date. The shipper usually files. UPS claims
- Bought it from a store? Contact the seller. They can file the claim or send a replacement.
More detail: UPS step-by-step guide · Amazon, eBay and Etsy refunds · Who should file
Is your package stuck here too?
No one has reported a stuck package here in the last 24 hours. If yours is stuck here, you can be the first. It helps others see if this hub is backed up.
Anonymous. We never ask for tracking numbers. To stop double counting we keep a scrambled network code for 48 hours. Privacy
Why packages sit at UPS Houston, TX
- Waiting for space on a trailer to the local delivery center
- Label damage or a missed sort
- Weather on local roads
Scans you'll see here
- Pickup Scan: A UPS driver picked up the package from the sender.
- Drop-Off: The sender dropped the package at a UPS Store, Access Point or drop box.
- Origin Scan: The package was scanned at the first UPS facility that handles it.
- On the Way: UPS has the package, it is moving through the network, and it has a scheduled delivery date.
- Arrived at Facility: The package arrived at a UPS hub or sorting facility.
- Departed from Facility: The package left a UPS facility toward the next hub or the delivery center.
- Processing at UPS Facility: The package is being sorted inside a UPS facility.
- Destination Scan: The package reached the UPS center that will deliver it.
- Transferred to Post Office for Delivery: The sender chose a service where UPS hands the package to the local post office for final delivery.
- Not received at the UPS facility as scheduled: The package didn't arrive at the next UPS facility when planned, often because of a missed trailer, a late load or volume.
All UPS tracking messages explained
About this facility
A regional hub sorts packages for one metro area or region and feeds the local delivery centers. It's usually the last sort before the package reaches the building your driver works from.
- About 258,000 sq ft on a 68-acre site at 11802 N. Gessner
- Created 575 jobs, announced January 2019
- Uses highly automated sorting systems
Names you might see
In tracking: Houston, TX, United States. Also called: Willowbrook hub, North Gessner hub.
Alert history
No weather or service alerts here in the last 30 days.
Questions
How long do packages stay at UPS Houston, TX?
Usually 6 to 24 hours. At peak, packages can wait an extra day here for space on a trailer to the delivery center.
My package hasn't moved from Houston, TX, United States. Is it lost?
Probably not. If there's been no new scan for 2 business days (weekends and holidays don't count), it's worth acting: ask the sender to open a trace with UPS, or use "Report a Problem" on the UPS tracking page. Packages are rarely lost at a hub. They're usually in a trailer or container that hasn't been scanned yet.
How do I know if there's a delay at UPS Houston, TX today?
Check the status box at the top of this page. We read National Weather Service alerts for Houston, TX every 30 minutes and count visitor reports. UPS blocks automated checks of its alert page, so also check UPS's official service alerts.
Can you tell me where my package is?
No. We don't have access to UPS tracking and never ask for tracking numbers. Only UPS (and the sender) can see a specific package. We explain what the scans mean and whether there's a known problem at the facility.
Other UPS facilities nearby
San Antonio, TXUPS Mesquite, TXMesquite, TXUPS Dfw Airport, TXDFW Airport, TXUPS Memphis, TNMemphis, TNUPS Lenexa, KSLenexa, KSUPS Whites Creek, TNWhites Creek, TNOther carriers' hubs near Houston
- FedEx Cypress, TX (FedEx, Cypress)
- North Houston TX Distribution Center (USPS, Houston)
- Austin TX Distribution Center (USPS, Austin)
Sources
- New Houston facility creates 575 jobs, boosts automated sorting (Transport Topics) (accessed 2026-11-14)
- UPS Regional Hub, Houston, TX (Convergent) (accessed 2026-11-14)
The scan name above comes from how UPS usually labels locations and from posts by people who saw it, not from an official UPS list. Seeing it spelled differently? Tell us.