Independent · not a carrier

"On the Way" (UPS): what it means and how long it lasts

UPS has the package, it is moving through the network, and it has a scheduled delivery date. UPS says packages going a long way may not be scanned again until they reach the destination hub.

Normally lasts: Multi-day gaps without scans are normal on long ground trips.

When to act: If the scheduled delivery date passes with no new scan, or there is no scan for 4-5 business days.

Also shown as: Shipped, Shipped/On the Way, In Transit

What to do

  1. Check the scheduled delivery date on tracking.
  2. Check our facility page for the last hub's alerts.
  3. If the date passes, contact UPS. The claim window is 60 days from scheduled delivery.

UPS service alerts now

UPS blocks automated checks of its alert page. See UPS's official service alerts.

Last checked: starting up · UPS service alerts: the carrier blocks automated checks, so use its official page (linked here)· Facility facts reviewed November 14, 2026. How we check

Which facility is it at?

The location next to the scan tells you. Type it here, or pick one of the busiest UPS hubs below, for live alerts and how long packages normally sit there.

UPS Worldport LouisvilleLouisville, KYLouisville, KYUPS Hodgkins, IL Hub (CACH)Hodgkins, ILHodgkins, ILUPS Ontario, CAOntario, CAOntario, CAUPS Philadelphia, PAPhiladelphia, PAPhiladelphia, PAUPS Dfw Airport, TXDFW Airport, TXDFW Airport, TXUPS Rockford, ILRockford, ILRockford, ILUPS Atlanta, GAAtlanta, GAAtlanta, GAUPS West Columbia, SCWest Columbia, SCWest Columbia, SCUPS Jacksonville, FLJacksonville, FLJacksonville, FLUPS Mesquite, TXMesquite, TXMesquite, TXUPS Earth City, MOEarth City, MOEarth City, MOUPS Addison, ILAddison, ILAddison, IL

All UPS facilities

Questions

What does "On the Way" mean?

UPS has the package, it is moving through the network, and it has a scheduled delivery date. UPS says packages going a long way may not be scanned again until they reach the destination hub.

How long does "On the Way" usually last?

Multi-day gaps without scans are normal on long ground trips. If the scheduled delivery date passes with no new scan, or there is no scan for 4-5 business days.

What should I do if my UPS package is stuck on "On the Way"?

Check the scheduled delivery date on tracking. Check our facility page for the last hub's alerts. If the date passes, contact UPS. The claim window is 60 days from scheduled delivery.

Related UPS messages

Sources