Independent · not a carrier

"Arrived at Facility" (UPS): what it means and how long it lasts

The package arrived at a UPS hub or sorting facility.

Normally lasts: Usually hours to 1 day before a departure scan.

When to act: If there is no departure scan for 2-3 business days and the scheduled delivery date is slipping.

What to do

  1. Check our facility page for alerts and weather at that hub.
  2. Wait for the departure scan. Big hubs can hold packages a day or more at peak season.

UPS service alerts now

UPS blocks automated checks of its alert page. See UPS's official service alerts.

Last checked: starting up · UPS service alerts: the carrier blocks automated checks, so use its official page (linked here)· Facility facts reviewed November 14, 2026. How we check

Which facility is it at?

The location next to the scan tells you. Type it here, or pick one of the busiest UPS hubs below, for live alerts and how long packages normally sit there.

UPS Worldport LouisvilleLouisville, KYLouisville, KYUPS Hodgkins, IL Hub (CACH)Hodgkins, ILHodgkins, ILUPS Ontario, CAOntario, CAOntario, CAUPS Philadelphia, PAPhiladelphia, PAPhiladelphia, PAUPS Dfw Airport, TXDFW Airport, TXDFW Airport, TXUPS Rockford, ILRockford, ILRockford, ILUPS Atlanta, GAAtlanta, GAAtlanta, GAUPS West Columbia, SCWest Columbia, SCWest Columbia, SCUPS Jacksonville, FLJacksonville, FLJacksonville, FLUPS Mesquite, TXMesquite, TXMesquite, TXUPS Earth City, MOEarth City, MOEarth City, MOUPS Addison, ILAddison, ILAddison, IL

All UPS facilities

Questions

What does "Arrived at Facility" mean?

The package arrived at a UPS hub or sorting facility.

How long does "Arrived at Facility" usually last?

Usually hours to 1 day before a departure scan. If there is no departure scan for 2-3 business days and the scheduled delivery date is slipping.

What should I do if my UPS package is stuck on "Arrived at Facility"?

Check our facility page for alerts and weather at that hub. Wait for the departure scan. Big hubs can hold packages a day or more at peak season.

Related UPS messages

Sources