Corrections policy
People use these pages to decide whether to wait, call the carrier or file a claim, so we fix mistakes quickly.
How do I report an error?
Email hello@packagedelays.com with the page address and what should change. Every page also has a "Report an error" link at the bottom that fills in the address for you.
Please don't send tracking numbers or personal details. We can't look up packages, and we don't need them to fix a page.
What do we correct?
- Scan names. If your tracking spells a facility differently from our page, tell us the exact wording. Carriers rename buildings, and USPS has been renaming plants as it opens new regional centers.
- Facilities. Wrong city, a closed hub, or two buildings mixed up.
- Deadlines and rules. Claim windows, search deadlines and refund rules come from carriers' and marketplaces' own pages. If one has changed, we update it and the link.
- Live alerts. An alert shown at the wrong facility, or one that has ended.
How fast do fixes go live?
We read every report. Clear factual errors, such as a wrong deadline or a misplaced alert, are fixed the same day we confirm them. A scan name change needs a second person seeing the same wording, or a carrier source, before we switch it.
What we don't change
Our "normal wait" numbers are rules of thumb by facility type, explained on how we check. We'll adjust them when there's evidence a facility runs differently, but one late package isn't enough to change them.