Independent · not a carrier

"Not received at the UPS facility as scheduled" (UPS): what it means and how long it lasts

The package didn't arrive at the next UPS facility when planned, often because of a missed trailer, a late load or volume. The delivery date may change.

Normally lasts: Often 1-2 days before the next scan.

When to act: If there is no new scan for 3 business days or no new delivery date is shown.

Also shown as: Your package was not received at the UPS facility as originally scheduled

What to do

  1. Wait 1-2 business days for the next scan.
  2. Check our facility page for the last hub's alerts.
  3. Contact UPS or ask the shipper to open a trace if it doesn't move.

UPS service alerts now

UPS blocks automated checks of its alert page. See UPS's official service alerts.

Last checked: starting up · UPS service alerts: the carrier blocks automated checks, so use its official page (linked here)· Facility facts reviewed November 14, 2026. How we check

Which facility is it at?

The location next to the scan tells you. Type it here, or pick one of the busiest UPS hubs below, for live alerts and how long packages normally sit there.

UPS Worldport LouisvilleLouisville, KYLouisville, KYUPS Hodgkins, IL Hub (CACH)Hodgkins, ILHodgkins, ILUPS Ontario, CAOntario, CAOntario, CAUPS Philadelphia, PAPhiladelphia, PAPhiladelphia, PAUPS Dfw Airport, TXDFW Airport, TXDFW Airport, TXUPS Rockford, ILRockford, ILRockford, ILUPS Atlanta, GAAtlanta, GAAtlanta, GAUPS West Columbia, SCWest Columbia, SCWest Columbia, SCUPS Jacksonville, FLJacksonville, FLJacksonville, FLUPS Mesquite, TXMesquite, TXMesquite, TXUPS Earth City, MOEarth City, MOEarth City, MOUPS Addison, ILAddison, ILAddison, IL

All UPS facilities

Questions

What does "Not received at the UPS facility as scheduled" mean?

The package didn't arrive at the next UPS facility when planned, often because of a missed trailer, a late load or volume. The delivery date may change.

How long does "Not received at the UPS facility as scheduled" usually last?

Often 1-2 days before the next scan. If there is no new scan for 3 business days or no new delivery date is shown.

What should I do if my UPS package is stuck on "Not received at the UPS facility as scheduled"?

Wait 1-2 business days for the next scan. Check our facility page for the last hub's alerts. Contact UPS or ask the shipper to open a trace if it doesn't move.

Related UPS messages

Sources