Independent · not a carrier

"Your package is delayed" (UPS): what it means and how long it lasts

UPS expects to miss the original delivery date. UPS shows a new date when it has one. The reason, if given, is in Shipment Progress.

Normally lasts: Commonly 1-3 days.

When to act: If there is no new delivery date and no scan for 3 business days.

Also shown as: Delayed, Running Late

What to do

  1. Open the Shipment Progress section for the reason.
  2. Check our facility page for weather or disruption alerts.
  3. Check UPS Service Alerts for network-wide problems.
  4. Ground shipments aren't covered by a late-delivery refund right now. UPS's guarantee is suspended outside listed air and international services.

UPS service alerts now

UPS blocks automated checks of its alert page. See UPS's official service alerts.

Last checked: starting up · UPS service alerts: the carrier blocks automated checks, so use its official page (linked here)· Facility facts reviewed November 14, 2026. How we check

Which facility is it at?

The location next to the scan tells you. Type it here, or pick one of the busiest UPS hubs below, for live alerts and how long packages normally sit there.

UPS Worldport LouisvilleLouisville, KYLouisville, KYUPS Hodgkins, IL Hub (CACH)Hodgkins, ILHodgkins, ILUPS Ontario, CAOntario, CAOntario, CAUPS Philadelphia, PAPhiladelphia, PAPhiladelphia, PAUPS Dfw Airport, TXDFW Airport, TXDFW Airport, TXUPS Rockford, ILRockford, ILRockford, ILUPS Atlanta, GAAtlanta, GAAtlanta, GAUPS West Columbia, SCWest Columbia, SCWest Columbia, SCUPS Jacksonville, FLJacksonville, FLJacksonville, FLUPS Mesquite, TXMesquite, TXMesquite, TXUPS Earth City, MOEarth City, MOEarth City, MOUPS Addison, ILAddison, ILAddison, IL

All UPS facilities

Questions

What does "Your package is delayed" mean?

UPS expects to miss the original delivery date. UPS shows a new date when it has one. The reason, if given, is in Shipment Progress.

How long does "Your package is delayed" usually last?

Commonly 1-3 days. If there is no new delivery date and no scan for 3 business days.

What should I do if my UPS package is stuck on "Your package is delayed"?

Open the Shipment Progress section for the reason. Check our facility page for weather or disruption alerts. Check UPS Service Alerts for network-wide problems. Ground shipments aren't covered by a late-delivery refund right now. UPS's guarantee is suspended outside listed air and international services.

Related UPS messages

Sources