Independent · not a carrier

"Damage reported" (UPS): what it means and how long it lasts

UPS recorded damage to the package. Depending on the damage, it may be repackaged and sent on, held, or returned.

Normally lasts: Varies. Repackaging can add 1-3 days.

When to act: Right away if it's valuable. At most a few days if tracking doesn't update.

Also shown as: Package damaged, The package was damaged

What to do

  1. Contact the shipper. The shipper is paid on approved UPS claims.
  2. A recipient can start a claim as a guest unless the shipper's account blocks it.
  3. If it arrives damaged, keep the box and all packing material. UPS's tariff says it can refuse a damage claim if the original packaging isn't available for inspection.
  4. Claims must be started within 60 days of scheduled delivery.

UPS service alerts now

UPS blocks automated checks of its alert page. See UPS's official service alerts.

Last checked: starting up · UPS service alerts: the carrier blocks automated checks, so use its official page (linked here)· Facility facts reviewed November 14, 2026. How we check

Which facility is it at?

The location next to the scan tells you. Type it here, or pick one of the busiest UPS hubs below, for live alerts and how long packages normally sit there.

UPS Worldport LouisvilleLouisville, KYLouisville, KYUPS Hodgkins, IL Hub (CACH)Hodgkins, ILHodgkins, ILUPS Ontario, CAOntario, CAOntario, CAUPS Philadelphia, PAPhiladelphia, PAPhiladelphia, PAUPS Dfw Airport, TXDFW Airport, TXDFW Airport, TXUPS Rockford, ILRockford, ILRockford, ILUPS Atlanta, GAAtlanta, GAAtlanta, GAUPS West Columbia, SCWest Columbia, SCWest Columbia, SCUPS Jacksonville, FLJacksonville, FLJacksonville, FLUPS Mesquite, TXMesquite, TXMesquite, TXUPS Earth City, MOEarth City, MOEarth City, MOUPS Addison, ILAddison, ILAddison, IL

All UPS facilities

Questions

What does "Damage reported" mean?

UPS recorded damage to the package. Depending on the damage, it may be repackaged and sent on, held, or returned.

How long does "Damage reported" usually last?

Varies. Repackaging can add 1-3 days. Right away if it's valuable. At most a few days if tracking doesn't update.

What should I do if my UPS package is stuck on "Damage reported"?

Contact the shipper. The shipper is paid on approved UPS claims. A recipient can start a claim as a guest unless the shipper's account blocks it. If it arrives damaged, keep the box and all packing material. UPS's tariff says it can refuse a damage claim if the original packaging isn't available for inspection. Claims must be started within 60 days of scheduled delivery.

Related UPS messages

Sources