Independent · not a carrier

"Action Required" (UPS): what it means and how long it lasts

UPS needs something from you or the shipper, such as a corrected address, payment of duties, or other details, before it can deliver.

Normally lasts: It stays until someone responds.

When to act: Act right away. It won't move until the issue is fixed.

Also shown as: Action Required: Address information required, Action Required: Contact UPS

What to do

  1. Read the detail in Shipment Progress.
  2. Follow the link in tracking or contact UPS with the tracking number.
  3. If it's an address problem, the shipper may need to make the correction.

UPS service alerts now

UPS blocks automated checks of its alert page. See UPS's official service alerts.

Last checked: starting up · UPS service alerts: the carrier blocks automated checks, so use its official page (linked here)· Facility facts reviewed November 14, 2026. How we check

Which facility is it at?

The location next to the scan tells you. Type it here, or pick one of the busiest UPS hubs below, for live alerts and how long packages normally sit there.

UPS Worldport LouisvilleLouisville, KYLouisville, KYUPS Hodgkins, IL Hub (CACH)Hodgkins, ILHodgkins, ILUPS Ontario, CAOntario, CAOntario, CAUPS Philadelphia, PAPhiladelphia, PAPhiladelphia, PAUPS Dfw Airport, TXDFW Airport, TXDFW Airport, TXUPS Rockford, ILRockford, ILRockford, ILUPS Atlanta, GAAtlanta, GAAtlanta, GAUPS West Columbia, SCWest Columbia, SCWest Columbia, SCUPS Jacksonville, FLJacksonville, FLJacksonville, FLUPS Mesquite, TXMesquite, TXMesquite, TXUPS Earth City, MOEarth City, MOEarth City, MOUPS Addison, ILAddison, ILAddison, IL

All UPS facilities

Questions

What does "Action Required" mean?

UPS needs something from you or the shipper, such as a corrected address, payment of duties, or other details, before it can deliver.

How long does "Action Required" usually last?

It stays until someone responds. Act right away. It won't move until the issue is fixed.

What should I do if my UPS package is stuck on "Action Required"?

Read the detail in Shipment Progress. Follow the link in tracking or contact UPS with the tracking number. If it's an address problem, the shipper may need to make the correction.

Related UPS messages

Sources