"Delivery is held, unable to collect payment" (FedEx): what it means and how long it lasts

FedEx needs payment of charges such as duties or taxes before it will deliver.

Normally lasts: It stays until payment is made.

When to act: Act right away.

What to do

Pay the charges through FedEx's pay-online link (the FAQ shows fedex.ca/paynow for Canada).
FedEx delivers as soon as possible after payment.

FedEx service alerts now

FedEx service alert Middle East Service Update
FedEx · first seen Nov 14, 6:55 PM EST
FedEx continues to monitor the situation in the Middle East and we are actively adjusting our operations for continued service to and from the region. We are providing pickup and delivery services where it is safe to do so and in line with local guidance. Customers shipping to o…
FedEx service alert Russia and Belarus Service Suspension
FedEx · first seen Nov 14, 6:55 PM EST
All Russian and Belarusian FedEx International services continue to be suspended until further notice. (Initially reported February 24, 2022; Last confirmed September 22, 2026)

Last checked: Nov 15, 6:00 PM EST (43 min ago) · FedEx service alerts 43 min ago· Facility facts reviewed November 14, 2026. How we check

Which facility is it at?

The location next to the scan tells you. Type it here, or pick one of the busiest FedEx hubs below, for live alerts and how long packages normally sit there.

FedEx Memphis World HubMemphis, TNMEMPHIS, TNFedEx Indianapolis HubIndianapolis, ININDIANAPOLIS, INFedEx Fort Worth, TXFort Worth, TXFORT WORTH, TXFedEx Oakland, CAOakland, CAOAKLAND, CAFedEx Newark, NJNewark, NJNEWARK, NJFedEx Anchorage, AKAnchorage, AKANCHORAGE, AKFedEx Greensboro, NCGreensboro, NCGREENSBORO, NCFedEx Miami, FLMiami, FLMIAMI, FLFedEx Ontario, CAOntario, CAONTARIO, CAFedEx Northampton, PAAllen Township, PANORTHAMPTON, PAFedEx Bedford Park, ILBedford Park, ILBEDFORD PARK, ILFedEx Hagerstown, MDHagerstown, MDHAGERSTOWN, MD

All FedEx facilities

Questions

What does "Delivery is held, unable to collect payment" mean?

FedEx needs payment of charges such as duties or taxes before it will deliver.

How long does "Delivery is held, unable to collect payment" usually last?

It stays until payment is made. Act right away.

What should I do if my FedEx package is stuck on "Delivery is held, unable to collect payment"?

Pay the charges through FedEx's pay-online link (the FAQ shows fedex.ca/paynow for Canada). FedEx delivers as soon as possible after payment.

Related FedEx messages

Sources

FedEx FAQ (Canada): Delivery is held, unable to collect payment (accessed 2026-11-14)