"Customer not available or business closed" (FedEx): what it means and how long it lasts
FedEx tried to deliver but no one was there to sign, or the business was closed.
Normally lasts: Usually the next business day for another attempt.
When to act: After the final attempt, or if no new attempt happens within 2 business days.
Also shown as: Delivery exception - Customer not available or business closed, Delivery exception - Customer not available
What to do
- Check for a door tag and enter its number in FedEx tracking.
- Use FedEx Delivery Manager to sign online if allowed, redirect to a location, or reschedule.
- If it can't be left (for example it needs a signature), FedEx may take it to a nearby FedEx location for pickup, sometimes the same day. FedEx says packages not picked up within 7 days are returned.
- Contact FedEx if the next attempt doesn't happen.
FedEx service alerts now
- FedEx service alert Middle East Service Update
FedEx · first seen Nov 14, 6:55 PM EST
FedEx continues to monitor the situation in the Middle East and we are actively adjusting our operations for continued service to and from the region. We are providing pickup and delivery services where it is safe to do so and in line with local guidance. Customers shipping to o… - FedEx service alert Russia and Belarus Service Suspension
FedEx · first seen Nov 14, 6:55 PM EST
All Russian and Belarusian FedEx International services continue to be suspended until further notice. (Initially reported February 24, 2022; Last confirmed September 22, 2026)
Last checked: · FedEx service alerts 44 min ago· Facility facts reviewed November 14, 2026. How we check
Which facility is it at?
The location next to the scan tells you. Type it here, or pick one of the busiest FedEx hubs below, for live alerts and how long packages normally sit there.
MEMPHIS, TNFedEx Indianapolis HubINDIANAPOLIS, INFedEx Fort Worth, TXFORT WORTH, TXFedEx Oakland, CAOAKLAND, CAFedEx Newark, NJNEWARK, NJFedEx Anchorage, AKANCHORAGE, AKFedEx Greensboro, NCGREENSBORO, NCFedEx Miami, FLMIAMI, FLFedEx Ontario, CAONTARIO, CAFedEx Northampton, PANORTHAMPTON, PAFedEx Bedford Park, ILBEDFORD PARK, ILFedEx Hagerstown, MDHAGERSTOWN, MDQuestions
What does "Customer not available or business closed" mean?
FedEx tried to deliver but no one was there to sign, or the business was closed.
How long does "Customer not available or business closed" usually last?
Usually the next business day for another attempt. After the final attempt, or if no new attempt happens within 2 business days.
What should I do if my FedEx package is stuck on "Customer not available or business closed"?
Check for a door tag and enter its number in FedEx tracking. Use FedEx Delivery Manager to sign online if allowed, redirect to a location, or reschedule. If it can't be left (for example it needs a signature), FedEx may take it to a nearby FedEx location for pickup, sometimes the same day. FedEx says packages not picked up within 7 days are returned. Contact FedEx if the next attempt doesn't happen.
Related FedEx messages
- Delivery exception
- Shipment exception
- Delay
- Operational delay
- Local delay
- Weather delay
- Running late
- Pending
Sources
- FedEx US FAQ: What do I do if I missed my delivery? (accessed 2026-11-14)
- FedEx FAQ: What does my tracking status mean? (accessed 2026-11-14)
- FedEx FAQ (Canada): We tried to deliver (accessed 2026-11-14)