"Held at Post Office, At Customer Request" (USPS): what it means and how long it lasts
The package is held because of a Hold Mail, Hold for Pickup or delivery instruction request. You can't schedule a redelivery for it.
Normally lasts: It stays held until the hold ends or you pick it up.
When to act: If you didn't request a hold, contact the local Post Office.
Also shown as: Held at Post Office
What to do
- Pick it up with photo ID, or wait for the Hold Mail end date.
- Unclaimed items are returned to the sender after the hold limit.
USPS service alerts now
- USPS service alert Illinois: Peoria Processing and Distribution Facility (P&DF) NASS Code 615: Temporarily closed due to an evacuation order in the area
USPS · first seen Nov 14, 6:55 PM EST
Peoria Processing and Distribution Facility (P&DF) NASS Code 615: Temporarily closed due to an evacuation order in the area. The facility is expected to be closed most of today, November 14. As a result, no mail or parcels were dispatched to the 613, 614, 615 ZIP3s today, which …
Last checked: · USPS service alerts 14 min ago· Facility facts reviewed November 14, 2026. How we check
Which facility is it at?
The location next to the scan tells you. Type it here, or pick one of the busiest USPS hubs below, for live alerts and how long packages normally sit there.
JAMAICA NY INTERNATIONAL DISTRIBUTION CENTERChicago IL International Distribution Center (ISC)CHICAGO IL INTERNATIONAL DISTRIBUTION CENTERJersey City NJ Distribution Center (RPDC)JERSEY CITY NJ DISTRIBUTION CENTERWarrendale PA Distribution Center (NDC)WARRENDALE PA DISTRIBUTION CENTEROpa Locka FL Distribution CenterOPA LOCKA FL DISTRIBUTION CENTERSpringfield MA Distribution Center (NDC)SPRINGFIELD MA DISTRIBUTION CENTERUSPS Jacksonville NDC / RPDCJACKSONVILLE FL DISTRIBUTION CENTERNorth Houston TX Distribution CenterNORTH HOUSTON TX DISTRIBUTION CENTERMiami FL International Distribution Center (ISC)MIAMI FL INTERNATIONAL DISTRIBUTION CENTERLos Angeles CA Distribution CenterLOS ANGELES CA DISTRIBUTION CENTERAtlanta GA Distribution Center (RPDC)ATLANTA GA DISTRIBUTION CENTERQueens NY Distribution CenterQUEENS NY DISTRIBUTION CENTERQuestions
What does "Held at Post Office, At Customer Request" mean?
The package is held because of a Hold Mail, Hold for Pickup or delivery instruction request. You can't schedule a redelivery for it.
How long does "Held at Post Office, At Customer Request" usually last?
It stays held until the hold ends or you pick it up. If you didn't request a hold, contact the local Post Office.
What should I do if my USPS package is stuck on "Held at Post Office, At Customer Request"?
Pick it up with photo ID, or wait for the Hold Mail end date. Unclaimed items are returned to the sender after the hold limit.
Related USPS messages
- Notice Left (No Authorized Recipient Available)
- Notice Left (No Secure Location Available)
- Available for Pickup
- Reminder to Schedule Redelivery of your Item
- Redelivery Scheduled
Sources
- USPS PostalPro: USPS Domestic Tracking Scan Events (event codes and USPS.com wording), Feb 2024 (accessed 2026-11-14)
- USPS FAQ: Where is my package? (Tracking status help) (accessed 2026-11-14)